Call Drops ! TRAI report shows the Telcos are doing Fine!

 

 

G Krishna Kumar, a Bangalore-based telecom professional, said, with a "disparity" in the findings of various agencies on call drops and the actual reality on the ground, the government should look at taking direct feedback from consumers to get the real picture.
"Looking at the disparity between what subscribers experience and what is reported by the network operators/auditors and Trai, the government should actively consider collecting customer perception or quality of experience," he said.

Krishna Kumar also called for strict parameters for measuring the quality of service for data to study whether consumers were really getting 3G and 4G data service for the rates they were paying for. "The special audit suggested by the minister is most welcome. But it all depends on how well the operators will respond to the results," he said.

 

 

Interestingly, even as grievances relating to call drops have shot up across all circles lately, as per the latest Telecom Regulatory Authority of India (Trai) report the parameter call drop rate has shown improvement during December 2014 quarter, compared with the previous quarter.
The permissible limit of call drops set by Trai is anything less than 2%. Trai's findings for the December quarter last year shows the call drop rate improved to 2.7% from 3.28% in September quarter.

Wednesday, 8 July 2015 - 6:50am IST | Place: New Delhi | Agency: dna | From the print edition