G Krishna Kumar, Bengaluru-based telecom executive, believes some penalty would have been "desirable".
However, he feels, the public uproar over the past 6-8 months on the call drop issue has ensured that telcos will not ignore the issue.
"The compensation for call drop was only to be seen as a deterrent for ensuring the telcos provided the right quality of service," said Krishna Kumar.
He said Malaysia has effectively implemented call drop compensation and achieved 30% reduction in call drops over three months.
"It will be sad if the telcos don't continue to invest and improve the infrastructure and strive to meet the prescribed call drop norms. We need impartial and accurate information on call drops and other quality parameters to be published on a weekly basis," said the Bengaluru-based telecom analyst.
